To help you master our products quickly and fully, a technical support service has been created in our company. To get the necessary information, please contact us by phone +7 4732 711-711 or send message.
The documentation will help you learn all features and capabilities of the system.
You can use our automated support system to report problems online.
We are doing our best not only to make the RELEX products reliable, but also to provide top-quality services to our clients.
After the term of free support is over, we offer our clients to sign a technical support agreement.
RELEX provides three packages of service programs: Basic, Standard and Exclusive. You can select the technical support package that fits your needs best.
If none of the packages offered are suitable for you, you can define the required set of services yourself.
If you are using one of the service packages, you can change the service options or select another package.
Basic
This is a minimum level of support that will allow you to speed up the integration of our software to you business process and provide timely updates of the system version you are using.
The basic package includes:
- technical consulting by e-mail on installation and setup of the RELEX software;
- updates of your version;
- information of the company's software products.
Standard
The name speaks for itself - this is the universal and therefore the most popular support package.
In addition to the services included in the Basic package, you will get:
- Technical consulting by e-mail on how to use the RELEX software products;
- A guarantee that your inquiries will be our first priority;
- Consulting on how to optimize the work of RELEX products in your information systems.
Exclusive
This package is often favored by companies that do not allow even the slightest stoppage of their information systems.
In addition to all services included in the Basic and Standard packages, this package includes the following:
- assigning a technical support person (or a team) for working with you personally;
- technical consulting via a “hot” phone line;
- getting personal updates for the RELEX software and additional program components (patches) to resolve problems with the software;
- onsite consultations by RELEX experts (if mutually agreed by the parties).
Technical support is offered according to the RELEX Technical Support rules currently in effect. Please read these Rules before placing your technical support order.
For more information on technical support, please contact our marketing service.
Irrespective of the support package you are using, and no matter if you are using our technical support at all, you can order customization of our packaged software to you specific requirements (adding new functionality, porting the software to a new OS or any other modifications).
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